Refund and Returns Policy

1. General Policy

At Quinviro we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Items marked as final sale.
• Products that have been opened, used, or altered.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, you will receive a prepaid return label via email. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label.

3.3. Inspection and Refund

After we receive the returned item, we will inspect it to confirm it meets the eligibility criteria. If approved, the refund will be processed using the original payment method within 10 business days.

4. Refund Amount

Refunds will include the price of the product and any applicable taxes. Shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

5. Exchanges

Exchanges are handled as a separate return and purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Notify Quinviro promptly of any issues with your order.
• Return items in the condition described in Section 2.2.

7. Legal Disclaimer

Quinviro reserves the right to amend this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: